Please see our latest response to COVID-19 here.
We are operating at reduced hours with shortened staff. 

Our telephone customer service support has temporarily been closed.
The BSG Store and our Canada and USA offices are closed to the public. 

Please expect a longer than usual processing time up to 7 business days for all order fulfillment and e-mail customer service. There may also be uncontrollable delays by our partner carriers Canada Post, UPS and USPS as well.

We are working hard to get all orders fulfilled in the utmost timely manner.
Please contact our e-mail customer service team for any additional questions: info@bioseaweedgel.com 

Thank you for choosing BSG and please take care.

Shipping Information

Currently our online store only ships to addresses and PO Boxes in the United States of America. Orders are processed and fulfilled Monday – Friday before 5PM PST. Orders placed on weekends or holidays are processed and fulfilled the following business day. 

To ensure your package is properly delivered in a timely manner, please make sure your shipping address is correct. We do not take responsibility for lost, misplaced or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. Please see Order Changes for more information.

We also ship within Canada for orders placed at www.bioseaweedgel.ca

Delivery Standards & Rates

Within the United States of America*, Bio Seaweed Gel ships with USPS Priority Mail, USPS First Class Mail, or UPS Ground for an estimated delivery standard of 1-5 business days depending on state and courier.

All orders over $100.00** will receive free shipping.

All orders over $500.00*** will receive automatic free Signature Required** service.

Orders under $500: $10.00*
+ Optional Signature Required Add-on $2.00 

*Excludes:
Alaska. American Samoa, Federated States of Micronesia, Hawaii, Mershall Islands, Northern Mariana Islands, Palua, Puerto Rico & Virgin Islands

Orders over $500 + Automatic Signature Required: $22.

***Signature Required service provides an added level of security by requiring a signature at the time of delivery, ensuring there was proof of personal hand-off of the item(s) at delivery. When the signature is collected at the door, the delivery agent will collect the signature and the signatory name, and hand off the item(s). If there is no answer at the door, the delivery agent will leave a Delivery Notice Card in the addressee’s mail receptacle that directs the addressee to the designated post office to pick up the item. 

Processing and Delivery Time 

Here at Bio Seaweed Gel, we do our best to ensure that your order is processed and fulfilled the same day it is placed (not including weekends, holidays, sale and promotional period). If your order is successfully placed before 1PM PST on a business day, we will fulfill on same day. In the event we are unable to process and fulfill the same day, please allow up to 3 business days for order processing and verification.

After your order is processed and fulfilled, please allow an additional 1-5 business days for delivery. Refer to shipping chart above for estimated delivery times.

Holidays, Sale and Promotional Period

If your order is placed during a holiday, sale or promotional period, please expect an increased process and delivery time of up to 7 business days. Despite our best efforts to pack and fulfill your order as diligently and accurate as possible on the same day, due to high volumes we may not be able to.

Tracking your Shipment

Once your order has been fulfilled, you will automatically receive tracking information via email.

You can track and view your shipment status 24/7 online at:

www.USPS.com
www.UPS.com

Please allow up to 24 hours for your order tracking to be live on the carrier website.

Out of Stock Items

All orders are subject to availability. In the event that one or more of the items in your order are out of stock: we will notify you via email, automatically issue a refund to your original payment for the out of stock item(s) and proceed to process and fulfill the rest of your in-stock order.

Order Changes

Modifications to Order

Once you have completed your purchase, we are unable to alter or modify your order in any way. 

Cancellation of Order

If you would like to cancel an order, please e-mail us at onlinesales@bioseaweedgel.com with your order number (or reply to your order confirmation email) as soon as possible, and we will do our best to help. Order cancellations may not always be possible as we strive to process and fulfill all orders as soon as possible. 

Missing Order Package?

We apologize for any inconveniences on behalf of our shipping carrier partners. Please check for the order package(s) in and around your front, back and side doors and porches, bushes, mailbox, community mailbox, lobby/concierge and neighbours. If you still have not received your order package after three days of the delivery date, please contact us directly at onlinesales@bioseaweedgel.com for more assistance. 

International Orders

We offer international shipping for our customers to enjoy BSG products anywhere in the world. All international orders are shipped via DHL Express.

Please note at this time, we do not ship the BeBio/BEYOND Nail Lacquers or Dip Powder Liquids internationally.

To place an international order, please email us at onlinesales@bioseaweedgel.com

Please provide in the email your:

Full name, telephone number, shipping address and a detailed list of items you wish to order

Once received, we will provide order summary and shipping quote. Please note shipping quote and time-frames will depend on the value, weight and size of your order.

All international orders will be quoted individually based on weight and preferred shipping standards. We ship internationally with DHL Express, USPS and UPS. This cost includes the shipping and insurance of your order. Additional duties, taxes or custom fees due upon delivery are the responsibility of the customer.