One Year Limited Warranty Policy
At Bio Seaweed Gel we offer a one (1) year warranty on most electronic goods purchased directly through Bio Seaweed Gel. In this regard, any Bio Seaweed Gel electronics purchased from a third-party seller (ie. Amazon, third party supply/retail store etc) will not be covered under this warranty policy. Bio Seaweed Gel will replace any electronic goods (at our discretion) free of charge within one (1) year from the date of purchase if it is deemed defective in workmanship or original materials. All Bio Seaweed Gel electronic goods comes with a one (1) year warranty card which the customer must fill out and keep, along with original receipt.
Glow Mini Lamp Warranty
This item offers a 30-day warranty.
Please see important notes for use and warranty coverage:
- Only choose one of the two power source options below.
Do not use both the USB cable and batteries simultaneously, this may cause an over surge of power.
B. If the Glow Mini Light flashes three times consecutively, this is an indication that the power source is not strong enough. Try a different power source (wall adapter, USB power supply or batteries) and/or power outlet.
- Handle the USB port with gentle care.
Do not force the USB cable into the port as this will cause physical damage not protected under warranty. Ensure the USB port is properly aligned prior to inserting.
- Remove from power source after each use.
Failure to do so will result in power over-consumption and may cause the Glow Mini Light to reach end-life prematurely.
Electronics Warranty Does Not Cover
Damage due to customer physical mishandling or abuse, such as but not limited to dropping, incorrect voltage supply or improper adapter use
Tampering, such as attempted repair or product disassembly by customer
Maintenance past one (1) year from the date of purchase
When the LED bulbs of the lamp has neared its life expectancy through lamp consumption*
Much like incandescent or fluorescent light bulbs, LED light bulbs will start losing power and eventually burns out through lamp consumption. With Bio Seaweed Gel LED lamps, you get up to 10 000 hours of power. Lamp consumption starts at first use.
Electronics Warranty Does Cover
Receiving the product in a damaged condition
Receiving the product with a broken adapter
Receiving the LED/UV lamp with flashing/incorrectly working bulbs
Please note if the product is received in these conditions, contact Bio Seaweed Gel at via email or phone number within thirty (30) days of discovered defect.
How to File a Claim for Warranty
To start a claim for warranty please email us at firstname.lastname@example.org and provide the following information:
Detailed explanation of the product defect, include video or photo(s)
Proof of purchase receipt or order number
Our team will do our best to help by first troubleshooting any issues via email or phone
In the case that our team will need to further review the product(s) in person, the customer will be responsible for the $10 flat-rate ship cost for the use of a prepaid return label to return the item to the warehouse for further testing and inspection.
If the product is deemed defective Bio Seaweed Gel will send a brand-new replacement and will cover the shipping costs to the customer.